Billing Office
Post Office Box 888067
Knoxville, TN 37995-8067
Phone: (865) 588-8838
Fax: (865) 584-7712

Notice of Privacy Practices for Protected Health Information
This Notice describes how information about you may be used and disclosed and how you can get access to this information. Please review it carefully. You have the right to obtain a copy of this Notice upon request. Download Notice of Privacy Practices for Protected Health Information (PDF)

Financial Policy
Premier will file your insurance for you and follow-up with your insurance company(s) for sixty (60) days. After sixty days you will be responsible for any remaining balance. You are responsible for payment regardless of your insurance coverage or legal representation in situations such as accidents or workers compensation.

Insurance Information – Please provide current copies of your insurance card(s) and notify us of changes immediately. We also need your co-pay, deductible and co-insurance information. If you have no insurance, we will be working with you to communicate the financial aspects of your care.

Referrals and Authorizations – It is your responsibility to obtain all required referrals and authorization approvals from your insurance company. Failure to do so will result in reduced benefits and higher patient responsibility for you.

Office Visits – All co-pays, deductibles or co-insurance are due at the time of service.

Surgery - If surgery is required, you will be responsible for all or a portion of the fee. We will forward your information to our financial counseling department, verify your benefits and contact you to discuss an estimate of your financial responsibility. If you are having non-urgent or elective surgery, 100% of the payment will be due prior to providing the service. If you have a life threatening illness and need urgent or emergency care, we will not delay your surgery however, non-urgent or elective surgeries may be delayed pending payment of your responsibility.

Workman’s Compensation – You must contact your employer, workers compensation insurance company and be assigned a case worker before we will be able to treat you for a workman’s compensation injury.

Payment Options/ Billing Questions – Payment options include cash, check, MasterCard, Visa and CareCredit. Installment Payment Contracts are also available for balances <$1,000. We ask that balances over $1,000 either be paid in full or placed on a credit card or CareCredit. For billing questions or credit card payments, you may reach us at 865-588-8838. Payments may be mailed to Department 888067, Knoxville, TN 37995-8067. CareCredit applications are available at www.carecredit.com.

Interest and Fees – Balances that remain unpaid for 30 days are subject to interest at 18% APR. Balances that are turned over to collection agencies are assessed a 30% collection fee.

Insurance and Managed Care Plans

Medicare Plans

• Traditional Medicare
• John Deere Secure Plus
• Cariten Senior Health

Tenncare Plans

• PHP TennCare  
• BlueCare  
• John Deere TennCare

Commercial Plans

• Aetna
• BCE
• BeechStreet
• Blue Cross (networks P, S & C)
• Cariten - all plans
• Choicecare (Humana)
• Cigna (PPO & Flex only)
• Corvel
• Evolutions
• First Health
• GEHA
• Great West
• HPO
• Initial
• John Deere - all plans
• Managed Care Strategies (MCS)
• Multiplan
• National Provider Network (NPN)
• PHCS
• PHP - all plans
• Prime Health
• Synergy
• United - all plans
• USA Health Network
• Workmans Comp - most plans

Questions
If you have any questions about our financial policies, or need to make special payment arrangements, our Central Billing Office will be happy to help you, 865-588-8838.
Please ask your Primary Care Physician medical questions or ask during your appointment with your Premier surgeon.